At Elian Steamer, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, our Refunds and Return Policy is designed to make the process simple and transparent.

Returns

  • You may request a return within 7 days of receiving your order.

  • The product must be unused, in its original condition, and returned in the original packaging.

  • To initiate a return, please contact us at [email protected] with your order details.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, a refund will be processed within 7–10 business days through the same method used at the time of purchase.

  • Please note that shipping costs are non-refundable.

Exchanges

  • We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us within 7 days of delivery at [email protected].

Non-Returnable Items

Certain items may not be eligible for return or refund due to hygiene or safety reasons. These will be clearly marked on the product page at the time of purchase.